Terms of Service

RABUKO - Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER, AND REMEMBER THAT THE CONDITIONS MAY BE MODIFIED, SO YOU SHOULD CHECK THEM BEFORE PLACING EACH ORDER.

1. IDENTIFYING INFORMATION: In compliance with the duty of information set out in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following details are provided: the owner of the website domain is J.A.P (hereinafter "RABUKO"), with registered address for these purposes in Viladecavalls (08232 - Barcelona), and Tax ID (CIF) number 39178264H. Contact email: contact@rabuko.com

2. USE OF THE PORTAL: www.rabuko.com provides access to a wide range of information, services, programs, or data (hereinafter, "the content") on the Internet belonging to RABUKO, to which you may have access. You assume responsibility for the use of the portal. When purchasing the products offered by J.A.P., the user must have the legal capacity to contract under their national law.

3. DATA PROTECTION: RABUKO complies with the guidelines of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General Data Protection Regulation), as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and other regulations in force at any given time, and strives to ensure the correct use and processing of users' personal data.

RABUKO also states that it complies with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, and will request your consent for the processing of your email address for commercial purposes at all times.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY: RABUKO holds all intellectual and industrial property rights, as well as other elements contained on J.A.P.'s web platforms (images, videos, structure, design, etc.). The user may not, directly or indirectly, copy, modify, alter, publish, communicate, distribute, sell, or transmit the materials on this platform or its source code, or any downloads made, in whole or in part, without the written authorization of J.A.P.

5. SERVICE AVAILABILITY: The items offered through this website will only be available in the following European Union Member States: Belgium and the Netherlands.

6. FORMALIZATION OF THE CONTRACT: When you order more than one product, your order will include a series of offers for each product individually.

You make an offer to purchase one of our products (your "Order") by completing the website's step-by-step process, as explained below:

• You may begin the purchase process by selecting a product and clicking "ADD" to add your selection to your cart, or check the "MY CART" section if you have already made your selection previously. 

• Confirm your selection using the "CHECKOUT" button. 

• Confirm the purchase transaction using the CONFIRM PURCHASE button, having previously entered your discount code or gift card details. 

• Fill in or check the "Customer Details," "Shipping Method," and "Payment Method." Don't forget the Discount Code and Gift Card sections. After accepting the terms and conditions of the purchase, you will proceed via the "CHECKOUT" button to your bank card details. 

• Click "Next." You may pay using Visa and MasterCard cards. Payment must be authorized at the time the order is placed. By clicking "Complete Order," you are confirming that the credit card is yours. Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or lack of delivery, and we will not be able to formalize any Contract with you. 

7. DELIVERY:

The current delivery conditions are as follows:

If we do not indicate a specific delivery date, we will deliver within a maximum period of 11 business days from the date of Order Confirmation. There is no pickup or delivery service on Saturdays, Sundays, or public holidays, which should be taken into account when calculating delivery dates.

During periods of special circumstances (holiday dates such as Christmas, sales periods, transport strikes, extraordinary events, etc.), shipments may experience some delay.

J.A.P. assumes no responsibility when delivery cannot be made as a result of inaccurate or incomplete information provided, or when delivery cannot be made due to the absence of the recipient.

We do not guarantee deliveries at specific and exact times. If the buyer indicates a specific delivery date, or within it expresses a preference for a particular time slot, this will be understood to be indicative only.

If we are unable to make the delivery, the carrier will make a new attempt. If we are also unable to make the delivery on this second attempt, the carrier or postal service will leave a notification regarding this.

8. IMPOSSIBILITY OF DELIVERY: If we are unable to make the delivery, we will try to find a safe place to leave your package. If we cannot find a safe place, your product(s) will be returned to our warehouse. We will leave you a note explaining where your package is located and how to arrange for it to be sent to you again. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day. Please note that storage and re-shipping of your product(s) may incur an additional cost.

9. PRICE AND PAYMENT: The price of the products will be that stipulated at any given time on our website, except in the case of an obvious error. Prices may change at any time, but any such changes will not affect orders for which we have already sent you a Shipping Confirmation.

10. WRITTEN COMMUNICATIONS: Applicable regulations require that part of the information or communications we send you be in writing. During the purchase process, we offer you the option to choose to receive our communications electronically or on paper. In any case, you may notify us by email at contact@rabuko.com of your wish to change this option at no cost.

11. GENERAL PROVISIONS: RABUKO will pursue any breach of these conditions, as well as any improper use of its portal, by exercising all civil and criminal actions to which it may be entitled under law.

12. MODIFICATION OF THESE CONDITIONS AND DURATION: RABUKO may modify the conditions set out here at any time, and such modifications will be duly published as they appear here. The validity of these conditions will depend on how they are presented and will remain in effect until modified by others duly published.

13. COMMENTS AND SUGGESTIONS: Your comments and suggestions are welcome. Please send us such comments and suggestions via our email contact@rabuko.com.

CUSTOMER SERVICE

For any type of inquiry, suggestion, complaint, or claim, you can contact Rabuko through the following communication channels:

Preferably, you should contact contact@rabuko.com.

Once you have submitted your complaint or claim, we will send you a copy of it along with your reference number.

For out-of-court resolution of any claim, you can contact our Customer Service department via email at contact@rabuko.com or through the European online dispute resolution platform provided for this purpose: https://ec.europa.eu/consumers/odr/.

RABUKO - Returns for Online Purchases

As a general rule, you have 14 days to return your online purchase.

Returns will only be accepted for items in perfect condition with the original tags attached and with the receipt or proof of purchase.

No refund will be given if the product has been used beyond simply being opened.

For hygiene reasons, exchanges or returns of earrings or hair accessories are not accepted.

GENERAL ONLINE RETURNS POLICY

Legal right of withdrawal If you purchased as a consumer, you have the right to withdraw from the contract within 14 calendar days following delivery, without needing to provide justification.

If we receive the return form (which you will find at the bottom of this text) together with the return within the 14 calendar day period, we will appreciate it. We will refund all payments received, including delivery costs.

Return of defective products If you believe the product is not what you ordered or is not as described, you can contact us through the contact channels indicated, providing the details of the product(s) as well as the defect it has, and we will let you know how to proceed. We will also need photographic evidence to verify this, and we would appreciate it if you could provide us with your order number.

Preferably, you should contact contact@rabuko.com "Contact us."

Once we have verified everything, we will decide whether it is necessary for you to send us the product, or we will proceed directly with the return as previously informed.

If we decide that the product should be returned, you will be responsible for the cost of shipping it to our warehouses.

Once we verify the defective condition of the product, we will refund the initial delivery costs you incurred, as documented.

If you have any questions, you can contact us via our email contact@rabuko.com